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TRYING TO CONTACT SUPERBEAM
Has anybody been successful in making contact with Superbeam in the past couple of weeks or so, since they were taken over by "New Management". I have tried the numbers that I was previously given but they ring out. They have an advert in the Coastrider but that doesn't show a contact number and the website address given is no longer valid.
I did ring the Coastrider to see if they had a contact number for one of their advertisers but the number they gave me also just rang out.
I need to contact them urgently but have no way of doing so.
Why didn't they sent out a message when they took over, using their on-screen message system, to inform customers on how they can be contacted.
Searching for 'superbeam' just takes you to a number of forums where there are numerous uncomplimentary posts about them.
I guess if I return my monthly payment when it's next due, might just get them to phone me but that's a long time to wait to get an issue resolved.
If anybody can help, it would be much appreciated.
Thanks very much for your reply and these numbers are the ones we finally got from another source. After making contact, we were told that the omission of a phone number from the ad. was the paper's fault. Sounds unlikely as they submit the ad but that's what they say and the next ad will have a phone number in it.
We asked why there wasn't an answerphone to leave messages and was told that when they did that they got a lot of "abusive" messages. (Their word!!). Can't say I'm surprised if other customers are experiencing the same level of service as I am.
The phone numbers I have for Superbeam are 966 844 764 - 630 612 256 although the office in Quesada is now closed I have had no problem using these numbers